FAQ

The terms and conditions set forth below applies only to items that have been purchased directly on www.codeofbell.com.

SHIPPING POLICY

United States

Free shipping for US customers for orders over $75 USD.

Standard method of shipping for domestic orders will be via UPS/USPS. Other shipping options are available at checkout depending on your order. We aim to dispatch all items within 3 business days or sooner (excluding weekends and major holidays) of accepting your order.  At which time, you will receive an email confirmation with tracking#. Please note that it may take time for tracking info to be updated.

International

Flat rate shipping worldwide for orders over $100 USD.

The standard Flat-Rate shipping method for international orders will be either UPS or USPS, depending on the country of residence.  For EU/UK, standard carrier will be PostNL (you can track your package with your local postal service in your country).

We aim to dispatch all items within 5 working days or sooner (excluding weekends and major holidays and does NOT include transit time) of accepting your order. At which time, you will receive an email confirmation with tracking#. Please note that it may take time for tracking info to be updated and can take between 7-21 business days for delivery. 

Shipping delays may also occur if your package is inspected by customs authority upon arrival to your country. This is beyond our control and the responsibility of the shipping company to contact you as needed.

Import duties, taxes, and additional fees may be imposed based on your country's regulations. The recipient assumes full responsibility for any such charges. We disclaim liability for import duties, taxes, and fees levied by foreign customs, as these are determined and collected independently by the customs authorities in the destination country. Given the diverse nature of international regulations, we cannot provide specific amounts (taxes/duties/fees) applicable in each destination country, and these charges are separate from the postage or shipping fees paid.

Please be advised that we are unable to issue refunds for packages abandoned by the buyer. Furthermore, we are unable to mark your order as "gift" or reduce its declared value.

RETURN POLICY

We hope you'll be satisfied with our gears. However, if you wish to return or exchange an item, please contact us at support@codeofbell.com first for approval with reasons for your return.

Please see guidelines below for further details.

  1. You will have 14 calendar days to contact us from the date your item was delivered to you for a return or exchange.   Once the return claim has been initiated, ensure that the item(s) are shipped back to us within the next 14 calendar days to complete the return process. The return claim will be closed if the items are not returned within this timeframe.
  2. Customer will be responsible for shipping the item back to us. If for an exchange, please place a new order through the website.
  3. All refunds will be credited to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return.
  4. Returned item must be brand new, in its original packaging (including hang tags), un-used to be eligible for a refund or exchange. Any returned item that shows usage or altered will not be accepted for a refund or exchange.
  5. Gift item can only be returned for a refund to the original purchaser, or an exchange.
  6. We cannot be responsible if the returned package is lost or damaged during transit. Please contact your shipping company to file claim. We recommend using a shipping service that can provide tracking information and proof of delivery. 
  7. All orders purchased at a discounted sales price are considered final. Returns or exchanges will not be accepted for items purchased at a sales price.
  8. International Return - We do not accept returns for customers residing outside of the U.S. Please be 100% sure of the item you are purchasing.  This policy safeguards our valued customers from incurring substantial expenses related to international returns, such as import duties, taxes, and potential carrier Brokerage fees. Thank you for your understanding!

Please note, rewards pledged through crowdfunded campaigns are final sales. We do not accept returns as we use the funds raised to further grow our brand and develop new products. That is why we take to crowdfunding for support in return offer heavy discounts to express our appreciation for believing in our journey.

LIMITED LIFETIME WARRANTY

At CODEOFBELL, we are committed to creating the highest-quality products that stand the test of time. Our Limited Lifetime Warranty ensures that when you invest in our gear, you’re supported with a policy that reflects our values of durability, sustainability, and excellent craftsmanship.

Our Limited Lifetime Warranty covers any defects in both materials and craftsmanship and applies to the original owner only. 

  • Materials refer to all components such as fabrics, zippers, buckles, and webbing.
  • Craftsmanship refers to the integrity of the seams and the overall construction that brings the product together.

What’s Not Covered:

  • Cosmetic issues like scratches, stains, or blemishes.
  • Normal wear and tear, including deterioration from regular use over time.
  • Deliberate damage, such as rips, cuts, neglect, accidents, or improper care.
  • Alterations or modifications made to the product after purchase.

Warranty Claims:

To make a warranty claim, you must:

  1. Provide proof of purchase from our website or an authorized retailer along with a photo of the damaged area.
  2. Contact our customer service team at support@codeofbell.com

PRODUCT CARE

If you need to clean your gear, please spot clean or wipe with a soft moist cloth or sponge only. Use only mild detergent and water when necessary. Then, hang to dry away from direct sunlight.

DO NOT machine wash or dry clean, machine/tumble dry, use bleach, solvents, or any other harsh chemicals, nor iron to avoid permanent damage to your gear.

SECURITY

When you purchase from our website, your information is encrypted using secure socket layer technology (SSL). We do not store your payment information.

PRIVACY POLICY

We do not share or disclose our customer's personal information to any third party for any reason.